Question 1

How do I register for a program?

Accepted Answer

There are three ways to register for Media Lab programs.
3 Ways to Register
Select one of the search options below to browse and register
604-276-4300, Mon-Fri, 8:30am-5:00pm (excluding statutory holidays)
In-person at any community facility. Note: Debit, cheque and cash are also accepted when registering in person

Activity Search
Search for tailored programs with four simple questions
Save your personal searches for future browsing and registering
Download your results into a printable PDF

Log into MyRichmond Portal

Question 2

I need to withdraw from a class. How do I do that and what is your refund policy?

Accepted Answer

To receive a refund, withdraw or transfer from a program or class, customers are to phone any one of our Community Services facilities or the Registration Call Centre at 604-276-4300, Monday to Friday, 8:30am to 5:00pm.

Seasonal Programs 
Unless otherwise specified: If notice is given prior to the beginning of the third session of the class, a refund, less classes taken, will be provided. If notice is given after the beginning of the third session, no refund will be given.

Short Programs (1 week or less), Camps, Out Trips and Workshops 
If less than one week’s notice is given, 50% of the fee will be provided. If notice is given on or after the start date of the program, no refund will be provided.

Frequently asked questions

How do I register for a program?

I need to withdraw from a class. How do I do that and what is your refund policy?